Recently, some emails that I receive are directly delivered to the Deleted Items folder instead of being delivered to the Inbox. I also fear that some messages are even permanently deleted without me knowing. Why does this happen and how can I get everything delivered to my Inbox again? There are actually a whole lot of scenarios in which this could happen as there are various features in Outlook which allows you to automatically delete emails.
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There are also some scenarios in which emails directly get deleted outside the control of Outlook. Message Rules in Outlook This is where to start your investigation. If you’ve created rules to automatically delete messages when they meet certain conditions, it could be that such a rule also applied to a message you did not initially expect it to apply to.
In this situation it is recommended to verify your “delete” or “move to Deleted Items folder” rules or to disable them for the time being to find out if that was the culprit. Web mail (serer) rules As in Outlook, most mail servers also allow you to create rules via Web Mail.
May 8, 2017 - I have about 200 emails to delete from my inbox. The number of emails does not appear but they are there. I delete them and they disappear. Sep 18, 2016 - After that, you can delete all items from this search folder by just right-clicking it and selecting 'Delete All' while. Create a rule in outlook and run it against your deleted folder. Click next; Don't select anything in this window.
In that case, the processing takes place at server level so they can still be processed when Outlook is closed. This is particularly handy for IMAP accounts so messages get sorted on other devices as well, such as a smartphone or tablet, which often do not support message rules.
Another scenario is to. Junk E-mail Filter with option to delete immediately The Junk E-mail Filter in Outlook can also be the culprit when you’ve enabled the option: Permanently delete suspected junk e-mail instead of moving it to the Junk E-mail folder. While for most people the Junk E-mail Filter doesn’t filter out real email (false-positives) with its setting to “Low”, it can never be guaranteed that it is 100% accurate.
Especially when you have your filter set to “High”, it is better to leave this option disabled. When you really only want to receive emails from your Safe Lists, then this option might be useful. 3rd party Virus scanners and Junk E-mail Filters Just like Outlook’s own Junk E-mail Filter, ones that you’ve installed yourself (or via a Security Suite), could cause the same result. Verify their settings or disable these add-ins for the time being to find out if they are indeed the cause. In the case of a virus scanner, it is anyway.
Ignore Conversation Another feature in Outlook 2010 and Outlook 2013 is: Ignore Conversation. This feature is intended to stop emails from a specific conversation of which you are a recipient to end up in your mailbox and directly deletes it for you.
For instance, when everybody constantly uses the Reply All button and the conversation stopped being meaningful to you at some point. It will still be available to you then in the Deleted Items folder and that is also where you can undo the Ignore action. Simply click on any message in the conversation. The entire conversation will then be moved back into the Inbox.
Move Conversation A similar feature like Ignore Conversation is: Move Conversation. Rather than just deleting the conversation, it will always move messages belonging to that conversation to a specific folder instead. When you selected this to be the Deleted Items folder, then you’d still achieve the same results.
To undo this, right click on any message from the conversation and choose:. Smartphones, tablets and other devices Yet another reason for messages to get deleted as soon as they are being received is because they are being moved or deleted automatically on another device. This can be due to (spam) filtering but also because you are using IMAP on some devices and POP3 on others but did not enable the POP3 option to. Finding out whether this is the case is quite easy; Completely turn off these devices or remove that email account from the device. If email arrives properly in Outlook now, you know that Outlook isn’t causing it. When messages that you expected don’t arrive When you’ve checked all of the above and messages that you expected to arrive still don’t arrive at all, there are.
For some steps, you may require some additional help from the original sender to verify where exactly the message gets lost. When messages disappear after a few seconds When your messages don’t disappear directly but still only stay in your mailbox for a short period of time before they seem to dissolve, also see:. Last modified: November 5, 2013.
The article explains how you can quickly remove or resend emails that are stuck in your Outbox. The solutions work on all systems and all versions of Outlook 2003 to Outlook 2016. An email message may become stuck in Outlook because of different reasons.
You can find the detailed information about the causes and remedies in this article: But no matter what the reason is, you need to get a stuck e-mail out of the Outbox somehow. In fact, there are several ways you can remove a hanging message and we are going to cover them from simplest to more complex. How to resend a message stuck in the Outbox A very simple two-step method that you should try first. Drag the stuck message from the Outlook Outbox to any other folder, e.g. Switch to the Drafts folder, open the message and click the Send button.
The message will be sent. Before moving a stuck message to the Drafts folder, go to the Sent Items folder and check if the message was actually sent. If it was, delete the message from the Outbox since there is no need to perform the steps above. How to remove a stuck email from the Outbox A quick and easy way to delete a hanging message. If the message has been hanging in your Outbox for a while and you don't actually want to sent it anymore, follow the below steps to delete it.
Go to the Outbox and double click a stuck message to open it. Close the message. Right-click the message and choose Delete from the context menu. Set Outlook to work offline and then remove a stuck message A general solution that works in most cases.
If the previous method did not work for you, e.g. If you are continuously getting ' Outlook has already begun transmitting this message', then you will have to invest a couple more minutes and go through the below steps.
Tip: Before you proceed, make sure you have given Outlook enough time to complete sending. For example, if you are a sending an email with heavy attachments, the process may take up to 10 - 15 minutes or even longer, depending on your Internet bandwidth. So, you may be thinking the message is stuck while Outlook is doing its best to transmit it. Set Outlook to Work Offline. In Outlook 2010, 2013 and 2016, go to the Send/Receive tab, Preferences group and click ' Work Offline'. In Outlook 2007, 2003 and lower, click File Work Offline.
Close Outlook. Open the Windows Task Manager.
You can do this by right clicking the taskbar and choosing ' Start Task Manager' from the pop-up menu or by pressing CTRL + SHIFT + ESC. Then switch to the Processes tab and verify that no outlook.exe process is there. If there is one, select it and click End Process. Start Outlook again. Go to the Outbox and open a hanging message. Now you can either delete the stuck message or move it to the Drafts folder and remove the attachment if it is too big in size and this is the root of the problem. Then you can try to send the message again.
Bring Outlook back on-line by clicking the ' Work Offline' button. Click Send/Receive and see if the message is gone. Create a new.pst file and then delete a stuck email A more complex way, use it as the last resort if none of the above methods worked a treat. Create a new.pst file. In Outlook 2010, 2013 and 2016, you do this via File Account Settings Account Settings Data Files Add. In Outlook 2007, 2003 and older, go to File New Outlook Data File Name your new.pst file, e.g. ' New PST' and click OK.
Make the newly created.pst file the default one. In the ' Accounting Settings' window, select it and click the ' Set as Default' button. Outlook will show the ' Mail Delivery Location' dialog asking you if you really want to change the Default Outlook Data file. Click OK to confirm your choice. Restart Outlook and you will see that your original.pst file shows up as an additional set of folders. Now you can easily remove the stuck email message from that secondary Outbox.
Set the original.pst file as the default delivery location again (see step 2 above). Restart Outlook. I hope at least one of the above techniques has worked for you. If you still have a message stuck in your Outbox, don't hesitate to leave a comment and we will try to make it send. Trying to help my 94 yr old father with his hanging email from long distance.
He tried to send a video he had saved from his phone to his computer. I have given him all the instructions of the three methods all to no avail. He cannot get or receive emails.
The third method was difficult in 2007 as I see is mentioned in another post. When you go to select the new.pst file it doesnt show in list to set as default. Any suggestions? None of the ways to delete has worked. Uninstall program and reinstall?
Same thing happened to me. It was a large attachment and Outlook already started to send it.
I couldn't drag it, delete it, open it or resend it. I closed Outlook, used the task manager to close Outlook, tried exiting without sending, rebooted my machine, but nothing worked! Finally I clicked on the dropdown box on the task bar where it says 'Send/Receive' with the little folders icon. There is a selection to 'Cancel Send.' I clicked on that, then went to the Outbox and finally was able to delete the message.
I have an odder problem. I created a simple email in outlook 2007.
I copied a number of email addresses (maybe 50) from an earlier email onto the 'bcc' line. I tried to send it, but Outlook just churns for a long time and will not send. I tried to close Outlook and it gives the message 'do you want to exit without sending?' Well, it won't finish the task, so I closed it. The email addresses look like this, which is what I feel the problem might be: '[email protected]' (all underlined) I have had a similar situation happen in the past and found that rogue file in my Outbox. However, this one is NO WHERE to be found.
It's not in the Outbox, nor in the Sent folder. I cannot find it anywhere to edit/delete it. Please help, as this is hindering my ability to send other emails. Thx, in advance. Dragging to, and sending from, Drafts worked for me. Over the years this problem has cropped up from time to time in various versions of Outlook. It only affects responses to meeting requests.
The response appears in the Outbox, in italics, as usual. Instead of sending, the message changes to normal font style and then just sits there forever. I've never found a solution to this problem until I found your post, so thank you very much for saving my sanity! I didn't try the Work Offline trick.
Just dragging the message to Drafts, opening it and hitting Send worked first time. I'm using Outlook 2016 under Windows 10, but I've run into this problem from time to time at least as far back as Outlook 2003.
Svetlana Thank you, thank you, thank you! So many of the other 'solutions' offered for this problem involved reinstalling Outlook, deleting and resetting up accounts, removing the Outlook Connector and reconnecting, all of which always seemed to me to like using a sledgehammer to crack a nut.
We users who report problems can of course provide unhelpful or misleading information to the helpers, but there seems to be a presumption amongst some of the helpers that the issue is a user issue not an Outlook issue, but a careful reading of the 'ticket' often indicates that it is not all emails that are failing to send, just one or two. One of the problems in reporting the issue of course is that Outlook does not always provide a useful error message. The most common messages I saw was 'The. Server cannot be reached/found' which was patently untrue as other emails which used the same server were being sent, so clearly the server could be found.
Outlook was unwittingly 'lying'. Oh that the developers at MS could teach Outlook to distinguish between these cases. But you started with the simplest possible approach to the problem: treat the unsent item as a draft again.
How wonderfully that worked. It was even simpler than an approach I had taken which was to start again, and copy the content of the stuck item into a new email. And your approach works. Kind regards. Hi I have 18 read receipts stuck in the outbox.
Im using Outlook 2016 on Windows 10. I have downloaded Outlook spy and tried to delete these. It shows only Partial Deletion!! The issue appears to be on the mails server which is not accessible. Please give me a solution. My mail takes forever to send. NOTE: if I send an email then go to the outbox and double click on the outgoing mail.
Nothing really happens. I close and shutdown Outlook and restart and then quickly go to the outbox and double click on the outgoing mail and it SENDS! This is my time consuming current work around but I still have 18 items sending! I had the same issue with Outlook for Mac 2016 - with 3 large 35MB email stuck in the outbox which was blocking me sending anything. The outbox is also not visible in Mac until you send yourself a test message offline (which in itself is strange).
Even when I finally got into the messages - they would not delete. I put the Outlook for Mac into offline used Mac Activity Monitor to end all processes for Outlook. I then restarted outlook, sent another test email to myself to see the outbox and then could delete the messages.
Strangely, I had to press delete message 3 times before it deleted. Maybe there was just a stunning time delay. This was driving me crazing and blocking my Wi-FI network as outlook tried to send the item, so I am so glad to have found this feed:-). Had the stuck email also, but figured it out - finally.
Tried all methods, including mfcmapi, except the one above, creating a temporary.pst file to make the original one secondary. For me, the reason it was 'stuck' was that I had deleted the account after clicking 'send'. I had been doing a test.
Forgot to delete the message, and it didn't go out, so it was left hanging. Finally figured out that I lacked permissions because I had deleted the account from Outlook. Put it back in temporarily, went offline before it downloaded the world, deleted the 'stuck' message, then deleted the account from Outlook again. There could be others who have this issue after changing email providers (or for other reasons), so I thought I would list it as a potential fix for anyone else that ends up in the same boat I was in.